Privacy Policy

Last updated: February 9, 2021

DistrictDog, Inc. and its affiliates (“we” or “us”) respect the privacy of our consumers. This privacy policy (the “Privacy Policy”) explains the types of information we collect from individuals who visit our websites (the “Sites”), use our mobile applications that post this Privacy Policy (the “Apps”), or contact us by other means such as by phone (the “Offline Services”, and together with all Sites and Apps, the “Services” or individually, a “Service”), and how we store, use, disclose, and protect such information. This Privacy Policy also provides job applicants with the categories of personal information we collect and the purposes for which job applicants’ personal information is collected. By using or accessing our Services, you consent to our collection, storage, use, and disclosure of your information as described in this Privacy Policy.

Overview

We collect personal information from users of our Services that can identify you personally, such as your name and email address, when you voluntarily provide this information.

We automatically collect browsing information and other information from users of our Services that does not directly identify you personally but may identify your device, such as information about your browsing activities and information about the device you use to access the Services.

We also collect personal information from individuals who wish to apply for a job at DistrictDog.

Information about our data collection over the past 12 months is further described below.

Categories of Personal Information

Sources of such Personal Information

Business Purposes for such Personal Information

Categories of Third Parties with whom Information is Shared

Contact and other information about you, your household, and your pets (including your name, email address, physical address, shipping address, phone number).

Collected directly from you, our service providers, our marketing partners, and social media services through the Services.

We use this information to process and fulfill your orders, send you marketing communications, respond to your inquiries, improve our products and services, verify requests in accordance with this Privacy Policy, and as otherwise described in “How We Use Your Information” below.

We share this information with third parties such as our service providers, social media platforms, and others described in “Information We Disclose” below.

Internet or other electronic network activity information (including cookies and mobile device IDs, and related browsing information).

We collect information about you directly from your service providers, ad technology vendors, and marketing agencies when you use our Services, open our emails, or interact with our digital content or ads on other services.

We use this information to remember your preferences on the Services, customize and deliver online ads, improve our products and services, measure the effectiveness of our advertising campaigns and emails, conduct business research and generate analytics, for security purposes, and for other purposes as described below in “How We Use Your Information”.

We share this information with our service providers, marketing partners, and as otherwise described in “Information We Disclose” below.

Commercial information (including products and services you purchase, products and services you consider purchasing and place in your virtual shopping cart, information about products you return, product orders you cancel, and product reviews).

Collected directly from you and from our service providers and third-party websites.

We use this information to process and fulfill your orders, send you offers, provide customer service, improve our products and services, and as otherwise described below in “How We Use Your Information”.

We share this information with our service providers and as otherwise described below in “How We Use Your Information”.

Location Information (including Precise Geolocation).

General location information collected directly from you and your IP address; precise geolocation information collected from your mobile device when you visit websites and apps.

We use this information to send you relevant offers and advertisements, and as otherwise described in “How We Use Your Information” below.

We share this information with our service providers, marketing partners, and others as described in “How We Use Your Information” below.

Employment-related information (such as employment history and other information you provide in your job application).

Collected when you apply for a job.

We use this information to make hiring decisions and as described in “How We Use Your Information” below.

We share this information with our service providers and as otherwise described in “What We Disclose” below.

What Information We Collect

Information You Provide to Us. Information You Provide to Us. We collect and store information that you may provide to us when you use our Services, including your name, shipping address, billing address, credit card information, phone number, email address, and purchase/return/exchange data. For example, when you set up an account and/or make an online purchase, we ask you to provide information necessary to facilitate the transaction, such as contact and payment information; when you enter one of our contests, sweepstakes or other promotions, we may ask you to provide information necessary to complete the promotion; when you post comments or other content in public forums on our Services (e.g., product reviews, Q&A forums), any content you post will be accessible to us and visitors to our Services; when you post information about us on third-party social media platforms (each, a “Social Media Service”), we may collect such information through integrations with social media service providers; when you contact one of our customer service representatives, we collect other information you choose to provide to our representatives. We also collect information about your pet, including name, breed, sex, date of birth, size, weight, prescriptions, veterinary and pet health information, and photos.

Information Collected Automatically. We use technology to automatically collect additional information about you when you visit our Services or view our ads. See “Cookies and Interest-Based Advertising” below. This information helps our online Services function properly and supports our marketing and analytics efforts. This information includes, but is not limited to, device type, browser information, operating system information, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geographic location, date, time, length of stay, referring website, specific pages visited, and other actions you perform on our Services.

Information Collected from Other Sources. We obtain your information from other sources to help us correct or supplement our records, improve the quality of our services to you, and prevent or detect fraud. Such sources may include information collected from payment processors, data brokers, veterinarians, and transportation companies. We may use this information in accordance with this Privacy Policy.

Information Collected Through Social Media Services. You may access our Services through social media services. If you log in to our Services through a social media service, you authorize us to access, store, and use any information that you allow the relevant social media service to share with us, in accordance with your privacy settings in the relevant social media service. When you use a social media service with our Services, the social media service provider will be able to collect your information. We may also place tags and other data collection mechanisms from social media services on our Services, through which social media service providers may collect information about the use of us and their services across multiple devices, such as your smartphone and computer, for use by us and such social media services. We are not responsible for the privacy practices or content of the relevant social media services. We recommend that you review and, if necessary, adjust your privacy settings in the relevant social media services before logging into our online services using the relevant social media services. We will store, use and disclose information received from social media services in accordance with this Privacy Policy.

How We Use Your Information

We use, process and disclose the information we collect about you for business purposes, including:

Fulfilling orders and responding to your questions and requests. We use your information to assist you with transactions, such as fulfilling your orders, obtaining veterinary approvals, ensuring that your products are properly delivered, administering promotions such as sweepstakes and contests, and responding to reviews, comments or other feedback you provide.

Communications About Your Account. We may contact you to tell you about changes to this Privacy Policy, the Terms of Use, or changes to our services, products and programs. We may also tell you about problems with your order or product recalls.

To improve our products and services. We may use your information to improve our services, including personalizing our services to meet your needs, for backup purposes, and to detect and prevent fraud.

Review trends and customer interests across websites and apps. We may use your information to customize your experience. We may collect information about your activities and interactions across different devices and associate that information. This cross-device association allows us to provide you with a consistent experience across the different devices you use. We may also combine the information we receive from you with other information we receive about you from third parties or publicly available sources to assess trends and interests.

Improve marketing communications. We may send you information about promotions or offers via regular mail, email, text message, or other electronic channels, including advertisements on social media services. We may use information, including information collected across different online services and from various devices you may use, to send marketing communications based on your behavior and interests.

Promote our products or services. If you complete a product review or other feedback or provide any images of your pet, we may use your submission for commercial purposes to promote our products and services or to send you personalized content, including pet portraits, thank you notes, and holiday cards.

Other uses. We may also use your information with your consent and in other circumstances permitted or required by law, including, but not limited to, maintaining pet health records and authorizations.

What Information We Disclose

To conduct our business; where required by law; or with your consent, we share your information with third parties, including:

Affiliates. We may share your information with our affiliates for business, operational, promotional, marketing, or other purposes consistent with this Privacy Policy.

Service Providers. We may disclose information we collect about you to our third-party contractors and partners for the purpose of their services or other activities in support of our Services and/or business, or for their use in completing or confirming a transaction or series of transactions between you and us on our behalf. For example, third parties may be responsible for fulfilling orders, delivering packages, sending mail and/or email, analyzing data, providing market research and assistance, processing credit card payments, and providing customer service. These third parties are not permitted to use information that identifies you (excluding any information that has been aggregated or otherwise reasonably de-identified) in any way except to provide services to us.

Other Third Parties. We may disclose information we collect about you to other third parties in order for us to conduct marketing activities to promote our Services.

Veterinary Care Providers or Drug Manufacturers. If you choose to use pharmacy services offered through our Services and/or pharmacy services provided by DistrictDog, the pharmacy may share information about you and/or your pet with veterinary care providers to verify prescriptions or provide other recommendations. The pharmacy may also share such information with drug manufacturers if doing so helps facilitate your pet’s treatment or provide the manufacturer with needed adverse event information.

Business Transfers. We may disclose, transfer or assign the information we collect about you to our affiliates or one or more third parties as part of any merger, acquisition, or other sale or transfer of any assets or business of DistrictDog. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting the rights of creditors, we may transfer your data to a successor or third party that purchases our assets. In such a transaction, customer information is generally one of the transferred business assets, but remains subject to the promises in any existing Privacy Policy.

Protection of DistrictDog and Others. We may disclose your information to the government or other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoenas, and other legal process. We may also disclose information to third parties as necessary to (i) enforce any terms of use for our Services or investigate any potential violations; (ii) detect, prevent or otherwise address fraud, security or technical issues; (iii) protect our Services from harm; and (iv) protect our rights, property or safety, or the rights, property or safety of our users or others.

Job Applicants

We collect the following categories of personal information from individuals applying for positions at DistrictDog for the purposes listed below:

Identifiers: first name, last name, nickname, postal address, telephone number, email address, online profile, and signature.

Purpose of Use: Verify your identity; communicate with you about your job application at DistrictDog; conduct background checks; comply with legal requirements.

Employment-Related Information: Current and past employment history, professional organization memberships, professional certifications, and job qualifications.

Purpose of Use: Verify your employment history; contact previous employers to verify your employment history; determine your qualifications for employment with us; comply with legal requirements.

Education Information: Academic history.

Purpose of Use: Evaluate your suitability for the position you are applying for.

Information from Children

The Service is not directed to children, and we do not intend to collect information from young people. If we become aware that we have collected information from children under 13 without the consent of their parents or guardians, we will make every reasonable effort to delete such information.

Third-Party Services

For the convenience of our visitors, our Service may contain links to some unaffiliated services that we believe may provide useful information. The policies and procedures we describe here do not apply to those sites. We recommend that you contact those services directly to learn about their privacy policies. DistrictDog is not responsible for the privacy practices of third parties, whether or not those third parties are linked or otherwise affiliated with our Service.

Cookie and interest-based advertising

Tracking tools we use. We and our service providers collect information about users over time and across different websites and devices through the use of tracking tools, including cookies, web beacons, clear GIFs, pixels, device identifiers, and other online information collection tools (collectively, "cookies"). While the cookies we use may change from time to time, the purposes for which we use cookies remain consistent, including:

To authenticate your account and store your password if you are a registered account holder;

To monitor the performance of our Services;

To learn more about how you interact with our content;

To personalize your experience on our websites, apps, and social media services;

To optimize and customize our websites and apps;

To recommend products to us and to serve you advertising content on our Services and other places we think you will be interested in;

To measure the effectiveness of personalized advertising;

To conduct analytics and research to help us improve our Services and products; and

To better understand our website visitors and app users and their respective interests, including understanding your online activity across devices.

Interest-based advertising. We and our service providers use cookies to understand the ads you see, the ads you interact with, and other actions you take on our Services. This enables us to provide you with more useful and relevant advertising on Audrey Brooks owned and operated services and on non-affiliated services. Interest-based advertising (sometimes also called personalized advertising or targeted advertising) is shown to you based on information about your activities such as browsing or purchasing on our websites or apps, or visiting external websites or apps that feature our content or ads. In serving interest-based advertising, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance (DAA), a coalition of marketing and online advertising organizations. Please see the Ads Preferences and Opt-Out section below to opt-out of this type of advertising.

Third-party ad management partners may help us display content tailored to our customers’ interests and serve interest-based advertising on our behalf. However, advertisers and other third parties (including ad networks, ad-serving companies, and other service providers they may use) may collect information about your browsing activities on our websites through cookies to display interest-based advertising. In addition, certain third parties may provide us with information about you from offline and online sources (e.g., websites where you were shown ads or demographic information), which we may use to provide you with more relevant and useful advertising.

Advertisers, or advertising companies acting on their behalf, sometimes use technology to deliver ads from our Sites directly to your browser. When this happens, they automatically obtain your IP address. They may also use cookies to measure and personalize advertising. The information practices of these advertisers and third-party sites are not governed by our Privacy Policy. Please contact them directly for more information about their privacy practices.

Advertising Preferences and Opt-Out

Cookies: The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. If you set your browser to restrict or delete cookies, or otherwise block our use of cookies, some Site features may not be available or function properly. Your device may not have the functionality to control cookies. If you wish to block cookies on our apps, you will need to delete the app from your mobile device.

Email Marketing Opt-Out: If you wish to opt-out of any marketing emails, you may contact our customer service representatives ( Support@AudreyBrooks.shop ) at the phone number or email address in the “Questions” section below. You may also follow the opt-out instructions included in our promotional emails. Please note that deleting user information from our database or "opting out" does not stop us from generating marketing or advertising content for distribution or queued for transmission to you before we implement your request. Upon receipt of your request, we will take reasonable steps to remove your information from our records of activity. If you unsubscribe from marketing communications, you will continue to receive transactional information, such as email or text message notifications about your order status, recall information, and other administrative information. Your information will remain in our database but will be marked as inactive so you will not receive marketing materials from us.

Interest-Based Advertising Opt-Out: You can opt-out of targeted advertising from us and certain providers by visiting the DAA Consumer Opt-Out Page (https://www.aboutads.info/choices). Additionally, you can opt-out of receiving personalized ads from members of the Network Advertising Initiative (NAI) by visiting the NAI Consumer Opt-Out Page (http://optout.networkadvertising.org/?c=1#!/). Opting out does not mean you will no longer receive ads from us, it just means that those ads will no longer be targeted based on your data collected from us on our online services.

App Opt-out: You can opt-out of certain interest-based ads in apps using the DAA’s AppChoices program (see: https://youradchoices.com/appchoices). You can also opt-out of interest-based ads in apps by selecting the system-level ad preferences feature on your device. On Apple iOS devices, the system-level ad preferences can be accessed through Settings - Privacy - Ads - Limit Ad Tracking. On Android devices, open the Google Settings app from the app drawer or the operating system’s settings menu, tap Ads, and select Opt-out of interest-based ads.

Facebook Opt-out: Facebook may allow you to opt-out of certain advertising practices. See https://www.facebook.com/help/1075880512458213/?helpref=hc_fnav. However, we cannot control Facebook’s actions or disclosures. To opt-out of data collection by other social media services, you should review the privacy practices of that provider.

Mobile Location Settings: If you access our Services through a mobile device, we may also be able to identify the location of your mobile device. You can opt out of sharing your location information with us by adjusting the location services settings on your mobile device. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

Do Not Track: Some browsers have a "Do Not Track" feature that allows you to tell websites that you do not want your online activities to be tracked. Our online services do not honor the "Do Not Track" preferences that may exist in your browser and these preferences may not honor the preferences you set.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system is 100% secure, so we cannot guarantee the absolute security of your information. In addition, please be aware that we cannot control the channels through which you communicate with us and cannot guarantee the security of information transmitted.

Data Retention

We will retain your data for as long as we believe there is a business, legal or security reason to do so, even if you are no longer an active customer.

How to Update Information

You may correct or update the information we have collected about you through our Services by contacting us at the email address provided at the end of this Privacy Policy or by editing your information and preferences on the "Your Account" and "Profile and Password" pages. Upon receiving your request, we will take reasonable steps to update or correct your information.

We Do Not Sell Personal Information

Audrey Brooks does not “sell” any consumer personal information as defined by the CCPA.

We use a variety of procedures to verify that you have the authority to make the requests described above. You may designate an authorized agent to make these requests on your behalf, but we will need to verify the agent’s authority based on our reasonable procedures.

We may deny certain requests, or only partially comply with requests, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other recordkeeping purposes, and to process transactions and assist with customer requests. We will not discriminate against you for exercising any of the rights listed above, but we will not be able to provide you with certain services without such information.

Changes to This Policy

We reserve the right to modify our privacy practices and to update and change this Privacy Policy at any time without notice to you. If we make any changes, we will change the “Last Updated Date” above and post the new Privacy Policy. You should review this Privacy Policy periodically for any changes.

Applicable Law

By choosing to access our Services, you agree that any dispute regarding privacy or the terms contained in this Privacy Policy will be governed by the dispute resolution provisions contained in the Terms of Use applicable to the Services, regardless of its choice of law or conflict of law principles. This Privacy Policy is incorporated into and is subject to the Audrey Brooks Terms of Use.

Questions

If you have any questions about this Privacy Policy, you may contact us using the information below.